Sub-processors

Changes to this list

We give customers at least 30 days' notice before adding or replacing a sub-processor. If a customer objects on reasonable data protection grounds and the objection cannot be resolved, the customer may end the affected part of the service and receive a pro rata refund of prepaid fees for it.

Where customer data is stored

All customer data is stored in the European Union, in Frankfurt, Germany. AI providers process document text in the United States when an AI feature runs, and do not store it as a location for customer data. See our security page for more.